pc marketplace
FAQs & Support
Frequently Asked Questions
Find answers to common questions about our products and services. We're here to help you get the most out of your experience.
General Questions
Find answers about our company, warranty, shipping, and services. Learn what to expect when you get started with us.
We offer a 1-year warranty on all custom builds and 2-year warranty on pre-built systems. Components are covered by their respective manufacturer warranties.
Yes, we ship to most countries. Shipping costs and delivery times vary by location.
Standard builds take 3-5 business days. Premium builds with liquid cooling may take 7-10 business days.
Product Support
Get help and information about our products, troubleshooting, and support resources.
You can contact our support team via email, phone, or live chat for any product-related issues or questions.
First, check that the power cable is securely connected and the outlet is working. If the problem persists, contact our technical support team for further assistance.
Yes, we offer comprehensive virus and malware removal services both in-store and remotely.
Absolutely! Our technicians can connect to your computer remotely to diagnose and fix many common issues.
You can schedule a repair by contacting us through our website, by phone, or by visiting our store.
Returns & Refunds22
Information about returns and refunds.
You can return a product within 30 days of purchase.
Refunds are processed within 5-7 business days after we receive your return.
Warranty
Details about product warranty.
The warranty covers manufacturing defects for one year.
Contact our support team with your order details to claim warranty.